Pricing

By Mike Kaplan |

Contact Center Software Pricing and Packages

Pick a bundle below and upgrade as you grow.

All Bundles Include:

  • Native cloud platform with International reach and scale
  • Instant voice services in 150+ countries
  • 2-way messaging service in US and Canada
  • User management and rules based access controls across all features
  • Scale up pricing and packages in application, no long term contracts
  • Peace of mind with global security and compliance protocols
  • 24x7x365 Follow the Sun Support
  • Knowledge base (KB) and online training program

All Bundles Include:

  • Native cloud platform with International reach and scale
  • Instant voice services in 150+ countries
  • 2-way messaging service in US and Canada
  • User management and rules based access controls across all features
  • Scale up pricing and packages in application, no long term contracts
  • Peace of mind with global security and compliance protocols
  • 24x7x365 Follow the Sun Support
  • Knowledge base (KB) and online training program

Launch

Get started with one country and grow

Starting at

$0

Per User / Month*

Contact

Add agents, workflow management
and advanced analytics

Starting at

$19.99

Per User / Month*

Engaged Enterprise

Full engagement management
for your contact center

Starting at

$39.99

Per User / Month*

Additional Features Include

Complete Number Catalog

International, Domestic, Local Toll-free and Mobile

TrueLocal™

2-way voice service for guaranteed local caller ID in-country

External Call Forwarding

Service for flexible call routing to landline or mobile numbers

Automatic Virtual Attendent

IVR to design call flow logic to your applications or enterprise platform

Call Recording & Storage Services

to allow for coaching, quality management and compliance

Microsoft Teams Direct Routing

Integration to expand number coverage and move in-country extensions to the cloud

Disaster Recovery & Fail Over Routing

to build redundancy between contact centers, geographic locations and service teams

Call Insights

Monitor call quality in real-time from a single dashboard

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Includes Everything in Launch, Plus 

Salesforce Integration

to enable customer data in a unified CRM

Agent Webphone

and Dashboard for cloud based contact center team

(ACD) Routing

to support and sales teams with flexible queuing options

Live Monitoring and Coaching

to allow for monitor, whisper, barge and associated metrics

Call Tagging and Dispositioning

to classify and search call types and outcomes

Real-Time Dashboards

to run your contact center live from any screen

20+ Integrations

Instantly setup for CRM, Helpdesk, Chat & more

Mobile App

to make, receive, and manage calls from anywhere

Designated Onboarding Coach

and Training Program

TRY NOW

Includes Everything in Contact, Plus 

Queue Callback

for enhanced caller experience when waiting for an agent

Live Monitoring

on outbound calls for high performing teams

Skills Based Routing

for matching callers to most capable agents

Bring Your Own Carrier Solution

to integrate existing hard to replace international numbers

Unlimited Storage

for Call Recording and Platform Analytics

Designated Customer Project Manager

for New Teams and Locations

Designated Global VIP Support Team

TRY NOW

Launch

Get started with one country and grow

Starting at

$0

Per User*

Additional Features Include

Complete Number Catalog

International, Domestic, Local Toll-free and Mobile

TrueLocal™

2-way voice service for guaranteed local caller ID in-country

External Call Forwarding

Service for flexible call routing to landline or mobile numbers

Automatic Virtual Attendent

IVR to design call flow logic to your applications or enterprise platform

Call Recording & Storage Services

to allow for coaching, quality management and compliance

Microsoft Teams Direct Routing

Integration to expand number coverage and move in-country extensions to the cloud

Disaster Recovery & Fail Over Routing

to build redundancy between contact centers, geographic locations and service teams

Call Insights

Monitor call quality in real-time from a single dashboard

BUY NOW

Contact

Add agents, workflow management
and advanced analytics

Starting at

$19.99

Per User*

Includes Everying in Launch, Plus 

Salesforce Integration

to enable customer data in a unified CRM

Agent Webphone

and Dashboard for cloud based contact center team

(ACD) Routing

to support and sales teams with flexible queuing options

Live Monitoring and Coaching

to allow for monitor, whisper, barge and associated metrics

Call Tagging and Dispositioning

to classify and search call types and outcomes

Real-Time Dashboards

to run your contact center live from any screen

20+ Integrations

Instantly setup for CRM, Helpdesk, Chat & more

Mobile App

to make, receive, and manage calls from anywhere

Designated Onboarding Coach

and Training Program

TRY NOW

Engaged Enterprise

Full engagement management
for your contact center

Starting at

$39.99

Per User*

Includes Everying in Contact, Plus 

Queue Callback

for enhanced caller experience when waiting for an agent

Live Monitoring

on outbound calls for high performing teams

Skills Based Routing

for matching callers to most capable agents

Bring Your Own Carrier Solution

to integrate existing hard to replace international numbers

Unlimited Storage

for Call Recording and Platform Analytics

Designated Customer Project Manager

for New Teams and Locations

Designated Global VIP Support Team

TRY NOW
* Pricing shown is based on annual, upfront payment. Monthly payment options also available. Additional taxes and fees may apply.
Platform Fee per customer account $9.99
Intfee Fee for Compliance May apply based on subscription and usage.

Refer to AVOXI's Knowledge Base for detailed information regarding your invoice.

Onboarding Program Fee

The onboarding program fee is a professional services one-time charge for new customers adding contact center licenses or existing customers adding additional licenses (agent onboarding fee).

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Initial Onboarding Fee for New Customers

$149.99

for up to 6 licenses

One-Time Agent Onboarding Fee

$24.99

per license

Complete Feature List Below:

Baseline Features Launch Contact Engaged Enterprise
Minimum # of Users 1 3 3
Minimum Phone Number Per Plan 1 1 1
Number Starting Price Per Month $12.49 $12.49 $12.49
Concurrent Calls Unlimited Unlimited Unlimited
Data Storage 1 Year 1 Year Unlimited
Voice Recording Storage 30 Days 30 Days 60 Months
Call Insights
US/Canada Unlimited Local Calling –
Initial Set Up Launch Contact Engaged Enterprise
User Set Up and Controls
Instant Number Activation
Instant SMS to Email
Calls from Any Number
Number Porting (~75+ Countries)
Number Porting Automation
International Caller ID TrueLocal™ TrueLocal™ TrueLocal™
Custom Music and Messaging
Business Hours
Virtual Attendant
Voicemail
Voicemail Transcription Delivered in Email
Advanced Call Routing
Disaster Recovery Routing
Call Forwarding
Order Status & Document Management
Softphone –
Call Queuing –
Click to Call –
Queue Callback – –
Bring Your Own Carrier – –
VIP Calling – –
Skills Based Routing – –
Collaboration Launch Contact Engaged Enterprise
External Forwarding for Calls
Call Recording
Ring Groups
Flexible Call Distribution Rules
Extensions –
Email Reporting –
Call Monitoring –
Call Whisper –
Call Barge –
Call Disposition –
Call Notes –
Call Hold –
Warm Transfer –
Blind Transfer –
Analytics Launch Contact Engaged Enterprise
Call Detail Records
All Account Activity Tracking
Data Export
Inbound Call Metrics
Outbound Call Metrics
Number Trend Reporting
IVR Reporting
Call Insights
Call Journey –
Live Queue Analytics –
Transfer Reporting –
Agent Status Reporting –
SLA Reporting –
Outbound Agent Reporting – –
Analytics Storage 6 Months 12 Months Unlimited
Apps & Integrations Launch Contact Engaged Enterprise
Premise CC Integration
UCaaS Integration
CCaaS Integration
Microsoft Teams / Direct Routing
Twilio Integration
Elastic SIP Trunks / Outbound Calling $19.99/trunk $19.99/trunk $19.99/trunk
API Access
Call Quality User Application –
Salesforce Integration –
Zoho Integration –
Zendesk Integration –
~20+ Integrations Available –
Mobile App –
Data Dips / Custom Integrations – –
Security and Compliance Launch Contact Engaged Enterprise
SSO - G Suite, Okta
TLS / SRTP
HIPAA (BAA)
GDPR
PCI
Top Tier Physical Data Center Presence
Inbound & Outbound Call Blocking
WebRTC Call Encryption –
Support and Monitoring Launch Contact Engaged Enterprise
24x7 Follow the Sun Global Support
Online Knowledge Base
Multi-Channel Support: Voice, Chat, Email, SMS
Global Fraud Monitoring
Call Quality Monitoring and Alerts
Order Status & Document Management
Dual Language Support (English/Spanish)
Online Training Modules and User Certification –
SLA Threshold Monitoring and Alerts –
Custom Onboarding and Training –
ProServices for Configuration – –
VIP / Priority Support Team – –
Designated Environment Monitoring – –

Complete Feature List Below

Baseline Features

Minimum # of Users
Launch 1
Contact 3
Engaged Enterprise 3
Minimum Phone Number Per Plan
Launch 1
Contact 1
Engaged Enterprise 1
Number Starting Price per Month
Launch $12.49
Contact $12.49
Engaged Enterprise $12.49
Concurrent Calls
Launch Unlimited
Contact Unlimited
Engaged Enterprise Unlimited
Data Storage
Launch 1 Year
Contact 1 Year
Engaged Enterprise Unlimited
Voice Recording Storage
Launch 30 days
Contact 30 days
Engaged Enterprise 60 months
Call Insights
Launch
Contact
Engaged Enterprise
US/Canada Unlimited Local Calling
Launch –
Contact
Engaged Enterprise

Initial Set Up

User Set Up and Controls
Launch
Contact
Engaged Enterprise
Instant Number Activation
Launch
Contact
Engaged Enterprise
Instant SMS to Email
Launch
Contact
Engaged Enterprise
Calls from Any Number
Launch
Contact
Engaged Enterprise
Number Porting (~75+ Countries)
Launch
Contact
Engaged Enterprise
Number Porting Automation
Launch
Contact
Engaged Enterprise
International Caller ID
Launch TrueLocal™
Contact TrueLocal™
Engaged Enterprise TrueLocal™
Custom Music and Messaging
Launch
Contact
Engaged Enterprise
Business Hours
Launch
Contact
Engaged Enterprise
Virtual Attendant
Launch
Contact
Engaged Enterprise
Voicemail
Launch
Contact
Engaged Enterprise
Voicemail Transcription Delivered in Email
Launch
Contact
Engaged Enterprise
Advanced Call Routing
Launch
Contact
Engaged Enterprise
Disaster Recovery Routing
Launch
Contact
Engaged Enterprise
Call Forwarding
Launch
Contact
Engaged Enterprise
Order Status and Document Management
Launch
Contact
Engaged Enterprise
Softphone
Launch –
Contact
Engaged Enterprise
Call Queuing
Launch –
Contact
Engaged Enterprise
Click to Call
Launch –
Contact
Engaged Enterprise
Queue Callback
Launch –
Contact –
Engaged Enterprise
Bring Your Own Carrier
Launch –
Contact –
Engaged Enterprise
VIP Calling
Launch –
Contact –
Engaged Enterprise
Skills Based Routing
Launch –
Contact –
Engaged Enterprise

Collaboration

External Forwarding for Calls
Launch
Contact
Engaged Enterprise
Call Recording
Launch
Contact
Engaged Enterprise
Ring Groups
Launch
Contact
Engaged Enterprise
Flexible Call Distribution Rules
Launch
Contact
Engaged Enterprise
Extensions
Launch –
Contact
Engaged Enterprise
Email Reporting
Launch –
Contact
Engaged Enterprise
Call Monitoring
Launch –
Contact
Engaged Enterprise
Call Whisper
Launch –
Contact
Engaged Enterprise
Call Barge
Launch –
Contact
Engaged Enterprise
Call Disposition
Launch –
Contact
Engaged Enterprise
Call Notes
Launch –
Contact
Engaged Enterprise
Call Hold
Launch –
Contact
Engaged Enterprise
Warm Transfer
Launch –
Contact
Engaged Enterprise
Blind Transfer
Launch –
Contact
Engaged Enterprise

Analytics

Call Detail Records
Launch
Contact
Engaged Enterprise
All Account Activity Tracking
Launch
Contact
Engaged Enterprise
Data Export
Launch
Contact
Engaged Enterprise
Inbound Call Metrics
Launch
Contact
Engaged Enterprise
Outbound Call Metrics
Launch
Contact
Engaged Enterprise
Number Trend Reporting
Launch
Contact
Engaged Enterprise
IVR Reporting
Launch
Contact
Engaged Enterprise
Call Insights
Launch
Contact
Engaged Enterprise
Call Journey
Launch –
Contact
Engaged Enterprise
Live Queue Analytics
Launch –
Contact
Engaged Enterprise
Transfer Reporting
Launch –
Contact
Engaged Enterprise
Agent Status Reporting
Launch –
Contact
Engaged Enterprise
SLA Reporting
Launch –
Contact
Engaged Enterprise
Outbound Agent Reporting
Launch –
Contact –
Engaged Enterprise
Analytics Storage
Launch 6 Months
Contact 12 Months
Engaged Enterprise Unlimited

Apps & Integrations

Premise CC Integration
Launch
Contact
Engaged Enterprise
UCaaS Integration
Launch
Contact
Engaged Enterprise
CCaaS Integration
Launch
Contact
Engaged Enterprise
MS Teams / Direct Routing
Launch
Contact
Engaged Enterprise
Twilio Integration
Launch
Contact
Engaged Enterprise
Elastic SIP Trunks / Outbound Calling
Launch $19.99/trunk
Contact $19.99/trunk
Engaged Enterprise $19.99/trunk
API Access
Launch
Contact
Engaged Enterprise
Call Quality User Application
Launch –
Contact
Engaged Enterprise
Salesforce Integration
Launch –
Contact
Engaged Enterprise
Zoho Integration
Launch –
Contact
Engaged Enterprise
Zendesk Integration
Launch –
Contact
Engaged Enterprise
~20+ Integrations Available
Launch –
Contact
Engaged Enterprise
Mobile App
Launch –
Contact
Engaged Enterprise
Data Dips / Custom Integrations
Launch –
Contact –
Engaged Enterprise

Security and Compliance

SSO - G Suite, Okta
Launch
Contact
Engaged Enterprise
TLS / SRTP
Launch
Contact
Engaged Enterprise
HIPAA (BAA)
Launch
Contact
Engaged Enterprise
GDPR
Launch
Contact
Engaged Enterprise
PCI
Launch
Contact
Engaged Enterprise
Top Tier Physical Data Center Presence
Launch
Contact
Engaged Enterprise
Inbound & Outbound Call Blocking
Launch
Contact
Engaged Enterprise
WebRTC Call Encryption
Launch –
Contact
Engaged Enterprise

Support and Monitoring

24x7 Follow the Sun Global Support
Launch
Contact
Engaged Enterprise
Online Knowledge Base
Launch
Contact
Engaged Enterprise
Multi-Channel Support: Voice, Chat, Email, SMS
Launch
Contact
Engaged Enterprise
Global Fraud Monitoring
Launch
Contact
Engaged Enterprise
Call Quality Monitoring and Alerts
Launch
Contact
Engaged Enterprise
Order Status and Document Management
Launch
Contact
Engaged Enterprise
Dual Language Support (English/Spanish)
Launch
Contact
Engaged Enterprise
Online Training Modules and User Certification
Launch –
Contact
Engaged Enterprise
SLA Threshold Monitoring and Alerts
Launch –
Contact
Engaged Enterprise
Custom Onboarding and Training
Launch –
Contact
Engaged Enterprise
ProServices for Configuration
Launch –
Contact –
Engaged Enterprise
VIP / Priority Support Team
Launch –
Contact –
Engaged Enterprise
Designated Environment Monitoring
Launch –
Contact –
Engaged Enterprise
BUY NOW
TRY NOW